PeopleCert inks exclusive agreement with the Service Desk Institute to deliver Service Desk exams globally

PeopleCert, a global leader in the examination and certification industry, was selected by the Service Desk Institute (SDI), the worldwide organisation for setting best practice service desk standards in the IT service and support industry, as the exclusive group to deliver the institute’s Service Desk Manager (SDM) and Service Desk Analyst (SDA) qualifications from June 1, 2019. 

SDI’s internationally recognised standards for service desk and IT support professionals set out clear definitions for the key service desk roles and form the basis of these two exceptional qualifications. The SDA qualification is designed to provide service desk and support analysts with the skills to work consistently within industry recognised standards and in-line with the best practices guidelines; while the SDM qualification recognises an individual’s knowledge of the competency requirements and skills required to be a manager of a service desk.

“Service Desk qualifications are becoming even more in demand for IT support professionals to get ahead in our ever-changing workforce of today,” noted Dimitris Nicolaides, PeopleCert International Business Development Director & Deputy CCO. “We are thrilled to be partnering with SDI in providing valuable certifications with the highest level of quality and experience.” 

SDI qualifications give assurance to employers that the learners aspire to be truly proficient in the vital roles they play within the service desk. These qualifications demonstrate that candidates are knowledgeable about service desk global best practice and have developed their knowledge in order to deliver excellent levels of service to end-users and, for managers, excellent leadership of the service desk.

PeopleCert will manage the entire certification process, from accrediting training organisations in SDI qualifications, to managing candidate exam registration, delivering exams, certificates and more. The examinations will be delivered through PeopleCert’s systems, both in classroom environment and through PeopleCert’s award-winning online proctoring solution, enabling candidates to complete them whenever they want, from any place they choose, with a live proctor guiding them through the entire process, while verifying the exam results. 

“The team at the Service Desk Institute is excited to be partnering with PeopleCert to deliver certifications based on SDI's world-renowned Best Practice Standards for service desk professionals. Together, PeopleCert and SDI will collaborate to ensure the examinations and training materials continue to be industry-leading across the globe” mentioned Tessa Troubridge, SDI CEO. “Passionate about inspiring service desks to be brilliant, we believe that learning and development is fundamental in achieving continual service improvement. We look forward to more and more service desk professionals becoming SDI certified in companies across the world.”

About PeopleCert

PeopleCert is a global leader in the assessment and certification of professional skills, partnering with multi-national organisations and government bodies to develop and deliver market leading exams. PeopleCert delivers exams across 200 countries, in 25 languages, through its state-of-the-art assessment technology, enabling professionals to reach their full potential and realise their life ambitions through learning.

About the Service Desk Institute (SDI) 

The SDI company mission is to inspire service desks to be brilliant. To achieve this mission, SDI has developed a set of goals by which it aims to inspire service desks:

• To raise the quality of service delivery by valuing and embracing best practice
• To create an inspiring and engaging customer experience
• To invest in and empower their teams to be inspired, take action and be better
• To shine by demonstrating and delivering exceptional business value

SDI sets the globally recognised best practice service desk standards that provide clear and measurable benchmarks for service desk operations and professionals. The standards are designed to encourage service desks to embrace best practice to in order to raise the quality of service delivery.
Source:-https://www.peoplecert.org/news-and-anouncements/Service-Desk-Institute-Collaboration

ITIL 4 is the biggest thing to happen to ITIL

Are you ITIL v3 certified? Now you can transition over to ITIL 4 while still gaining the skills and knowledge needed to understand the core concepts of the updated guidance. PeopleCert has prepared some recommended routes for you and don’t forget to check out our comprehensive FAQs below to help you better understand ITIL 4.

ITIL V3 Foundation holders

If you hold ITIL v3 Foundation, the recommended approach is to take ITIL 4 Foundation in order to be able to transition to the new scheme. There is a large amount of new material in ITIL 4 Foundation therefore a new single exam is required to assess your knowledge of the new ITIL 4 Foundation guidance.

ITIL V3 Intermediate holders (3 or 4 credits achieved)

If you hold a low number of credits beyond Foundation, you have two recommended options to transition to ITIL 4, dependent on what you want to achieve in the scheme.

OPTION 1: You are encouraged to take ITIL 4 Foundation and a further module in your preferred area of interest, becoming either an ITIL Specialist, Strategist or Leader.*

If you have no intention of pursuing the ITIL Managing Professional designation, the recommended route for you would be to take the most relevant module in your area of practice/interest.

OPTION 2: You are encouraged to achieve 17 credits from ITIL v3 to become eligible to take the ITIL Managing Professional transition module.

If you would like to work towards achieving the ITIL Managing Professional designation, you will need to continue collecting ITIL v3 credits until you have achieved the required 17 credits to be eligible to take the Managing Professional Transition module.

The benefit of this route is that you are eligible to fast-track past the v3 Managing Across the Lifecycle course and exam. You can also continue collecting credits before ITIL Managing Professional examinable modules are launched.

ITIL Intermediate/Practitioner holders (6 or more credits achieved beyond Foundation)

If you have achieved 6 credits or more since v3 Foundation, then it is in your interests to continue collecting v3 credits to prepare for an easy transition to ITIL 4 and gain the ITIL Managing Professional designation.

You will need to reach 17 credits to be eligible to take the ITIL Managing Professional Transition module.

ITIL v3 Experts

If you have achieved ITIL v3 Expert, you can take the ITIL Managing Professional Transition module as soon as it is released to achieve the ITIL Managing Professional designation.

After achieving the ITIL Managing Professional designation, if you are interested in pursuing the ITIL Strategic Leader stream, you would only need to complete the ITIL Leader Digital & Strategy module.

Once you have completed both streams, you are eligible to move towards ITIL Master.